Shipping policy

 

Thank you for shopping with The Diamour. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

  • Custom or made-to-order products may require additional processing time.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Time (India)

  • Standard Shipping: 3–7 business days

  • Express Shipping: 2–4 business days

Delivery delays can occasionally occur due to courier issues, weather conditions, or unforeseen circumstances.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s).

Tracking numbers will be active within 24 hours.

4. Shipping Coverage

We currently ship across India.
For international shipping inquiries, please contact us before placing your order.

5. Incorrect Shipping Address

Please ensure that your shipping address is correct at the time of placing your order.
We are not responsible for orders delivered to incorrect addresses provided by customers.

If you need to update your address, contact us immediately at:

📧 Email: diamourweb@gmail.com

6. Damaged or Lost Packages

If your order arrives damaged:

  • Please contact us within 48 hours of delivery.

  • Share clear photos of the damaged product and packaging.

If your package is lost in transit, we will coordinate with the courier partner to resolve the issue.

7. Delays Outside Our Control

Delivery delays may occur due to:

  • Natural disasters

  • Government restrictions

  • Courier service disruptions

  • Public holidays

We appreciate your patience in such situations.

8. Contact Us

If you have any questions about your shipment, please contact us at:

The Diamour
📧 diamourweb@gmail.com